| Look for the best in others and within yourself. |
AGCCE
Association of Government Contact Center Employees, Inc.
Association of Government Contact Center Employees, Inc.
They say two heads are better than one. If that's true, imagine what dozens of heads
can accomplish. That's the concept behind the Association of Government Call
Center Employees, Inc. Representatives from Government Contact Centers meet
annually to exchange ideas, experiences, training methods and systems.
They say two heads are better than one. If that's true, imagine what dozens of heads
can accomplish. That's the concept behind the Association of Government Call
Center Employees, Inc. Representatives from Government Contact Centers meet
annually to exchange ideas, experiences, training methods and systems.
Our Mission:
Committed to communities, to share what we learn, to grow from what we share, and
to accept the challenge to make a positive difference.
Committed to communities, to share what we learn, to grow from what we share, and
to accept the challenge to make a positive difference.
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| 10th Annual Conference Chattanooga, TN May 12 -14, 2010 |
| cost-effective enterprise case management (ECM) solutions for human cost-effective enterprise case management (ECM) solutions for human services, constituent resource management, call centers, disaster preparedness and integrated case management and eligibility. Lagan’ s award-winning software is the choice for governments seeking a low- risk solution that delivers real value in record time. A recipient of the Deloitte Technology Fast 50 Award each of the last six years in recognition of superior revenue growth, Lagan was founded in 1994, is privately held and employs over 200 people worldwide. privately held and employs over 200 people worldwide. For more information about Lagan, please visit www.lagan.com |
We Sailed into Success... We want to send a special thank you to Debra Hudson and all the staff at the Minneapolis 311 Call Center for a superb conference May 13- 15, 2009. The conference was wonderful and full of special details, thanks to Debra and her committee members who worked tirelessly for months prior to the event to recruit attendees (those personal calls made everyone feel their presence was important!) and soliciting donations. This year was a year of firsts. The hotel, Graves 601, had never before hosted a government organization until our conference. The economic conditions and Debra’s negotiation skills got us an unbelievable rate of $121 for a 5 star hotel. It was fabulous (enviable multi head showers and televisions in the bathroom), with great food and the staff was very attentive. This year also saw the association’s first international member, who was able to attend the conference. Other attendees came from San Francisco, Reno, Austin, Alabama, Baltimore, Washington D.C. and many, many other cities and counties. There were many opportunities to network with other call center staff, thanks to a great agenda.. And participants got to experience a bit of the city with a mini bus tour of the city (including the bridge that fell and was rebuilt) and a reception in a former flour mill. Great speakers have been the hallmark of every conference and this one was no exception. From a free tool to measure your call center’s performance to Harvard’s Nine Imperatives of Leadership for 311 Call Centers to a glimpse of current government strategies from Jackie Byers of the National Association of Counties, this conference was full of good information. Topics included changing your attitude to tackle any situation, the importance of diversity and how Fort Wayne dealt with three back-to-back disasters. And speaking of good information, the vendors this year provided something for everyone, from software that allows citizens to text service requests to customer relationship management software to help you get your call center started, the vendors put great resources in one place and an opportunity to win a digital camera with Debra’s creative strategy of interaction. Each conference seems to be the absolute best and the fact that Minneapolis came through again this year in such challenging times is a testament to the hard work of Debra and her committee. On behalf of the board and members of AGCCE, we would like to thank Debra Hudson, her committee and the city of Minneapolis for a great conference and another wonderful opportunity to learn from each other. Go to the file section of the Goole Group for copies of the presentations and other conference materials. |
