| Look for the best in others and within yourself. |
Association of Government Contact Center Employees, Inc.
Association of Government Contact Center Employees, Inc.
They say two heads are better than one. If that's true, imagine what dozens of
heads can accomplish. That's the concept behind the Association of
Government Call Center Employees, Inc. (AGCCE) Members from Government
Contact Centers meet annually to exchange ideas, experiences, training
methods and systems. AGCCE is a non-profit organization organized BY
government contact center professionals FOR government contact center
professionals.
They say two heads are better than one. If that's true, imagine what dozens of
heads can accomplish. That's the concept behind the Association of
Government Call Center Employees, Inc. (AGCCE) Members from Government
Contact Centers meet annually to exchange ideas, experiences, training
methods and systems. AGCCE is a non-profit organization organized BY
government contact center professionals FOR government contact center
professionals.
Our Mission:
Committed to communities, to share what we learn, to grow from what we
share, and to accept the challenge to make a positive difference.
Committed to communities, to share what we learn, to grow from what we
share, and to accept the challenge to make a positive difference.
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FREE Webinar Co-sponsored by ICMA and PTI
April 4, 2012, 1 p.m. – 2 p.m. EST
Channel shifting: does it result in fewer calls or is it just a way to reach a
different generation? Channel shifting describes the various ways you interact
with callers and how it is shifting from just telephone calls, from self-service on the
web to interactive chats to emails or receiving information from mobile devices.
But will channel shifting really cause call volume to drop? Click here to register for
this free webinar
Call for Speakers at the 12th Annual AGCCE Conference! Do you have
first hand experience with government contact centers at the local, state or
federal level? Are you the person in your organization that is described as
the best at delivering customer service training or motivating others? Do
you have a unique way of dealing with a common problem in the
government call center environment? And can you deliver a presentation
that is dynamic, relevant, timely and makes participants say, I’m glad I
attended this conference so I could hear them speak! Then, click here to
learn more information about speaking at the 12th annual Association of
Government Contact Center Employees (AGCCE) conference for contact
center professionals.
2011 Conference:
On behalf of the AGCCE and its members, we would like to congratulate
everyone who helped to make our 11th annual conference the huge success
that it was! Both Virginia Beach and Chesapeake let their southern
hospitality shine through by graciously inviting us to tour their operations and
see their centers in action. It was an excellent opportunity to compare the
differences and similarities between two centers that are so close
geographically.
The speakers were entertaining and informative, the panels diverse and
contained a wealth of knowledge. Our generous vendors were fun and
friendly and had some great products and information to share. They
sponsored networking events at interesting local venues, including buffets at
the Hampton Air and Space Museum and the Virginia Beach Aquarium.
Everyone seemed to enjoy themselves immensely while collecting valuable
information to take back to their centers.
Hats off to DJ Russell and her team at Hampton for making us feel welcome
in Hampton! It is a beautiful city and everyone involved did a fantastic job in
coordinating this event, down to the smallest detail. The view of the bay
from the hotel was incredible, the workshops were first class and the
networking opportunities were priceless. And being that all of the attendees
were given a flash drive with the materials from the conference, we have a
great reference for everything we learned. This conference had so much to
offer for such a minimal fee that it has to be one of the very best investments
a call center can make.
Thank you to everyone who attended and everyone who worked so diligently
to pull so many important resources together to create such a successful
and informative event.
April 4, 2012, 1 p.m. – 2 p.m. EST
Channel shifting: does it result in fewer calls or is it just a way to reach a
different generation? Channel shifting describes the various ways you interact
with callers and how it is shifting from just telephone calls, from self-service on the
web to interactive chats to emails or receiving information from mobile devices.
But will channel shifting really cause call volume to drop? Click here to register for
this free webinar
Call for Speakers at the 12th Annual AGCCE Conference! Do you have
first hand experience with government contact centers at the local, state or
federal level? Are you the person in your organization that is described as
the best at delivering customer service training or motivating others? Do
you have a unique way of dealing with a common problem in the
government call center environment? And can you deliver a presentation
that is dynamic, relevant, timely and makes participants say, I’m glad I
attended this conference so I could hear them speak! Then, click here to
learn more information about speaking at the 12th annual Association of
Government Contact Center Employees (AGCCE) conference for contact
center professionals.
2011 Conference:
On behalf of the AGCCE and its members, we would like to congratulate
everyone who helped to make our 11th annual conference the huge success
that it was! Both Virginia Beach and Chesapeake let their southern
hospitality shine through by graciously inviting us to tour their operations and
see their centers in action. It was an excellent opportunity to compare the
differences and similarities between two centers that are so close
geographically.
The speakers were entertaining and informative, the panels diverse and
contained a wealth of knowledge. Our generous vendors were fun and
friendly and had some great products and information to share. They
sponsored networking events at interesting local venues, including buffets at
the Hampton Air and Space Museum and the Virginia Beach Aquarium.
Everyone seemed to enjoy themselves immensely while collecting valuable
information to take back to their centers.
Hats off to DJ Russell and her team at Hampton for making us feel welcome
in Hampton! It is a beautiful city and everyone involved did a fantastic job in
coordinating this event, down to the smallest detail. The view of the bay
from the hotel was incredible, the workshops were first class and the
networking opportunities were priceless. And being that all of the attendees
were given a flash drive with the materials from the conference, we have a
great reference for everything we learned. This conference had so much to
offer for such a minimal fee that it has to be one of the very best investments
a call center can make.
Thank you to everyone who attended and everyone who worked so diligently
to pull so many important resources together to create such a successful
and informative event.
Research partner:
