| Look for the best in others and within yourself. |
AGCCE
Association of Government Contact Center Employees, Inc.
Association of Government Contact Center Employees, Inc.
They say two heads are better than one. If that's true, imagine what
dozens of heads can accomplish. That's the concept behind the
Association of Government Call Center Employees, Inc.
Representatives from Government Contact Centers meet annually
to exchange ideas, experiences, training methods and systems.
They say two heads are better than one. If that's true, imagine what
dozens of heads can accomplish. That's the concept behind the
Association of Government Call Center Employees, Inc.
Representatives from Government Contact Centers meet annually
to exchange ideas, experiences, training methods and systems.
Our Mission:
Committed to communities, to share what we learn, to grow from
what we share, and to accept the challenge to make a positive
difference.
Committed to communities, to share what we learn, to grow from
what we share, and to accept the challenge to make a positive
difference.
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
"The Scenic City of the South - Find the Treasures
of Service"
The 10th Annual AGCCE Conference held in Chattanooga,
Tennessee May 12-14 was an opportunity for localities to hear
about new technology and network with other call center staff in
true southern style. Liz Henley, Call Center Manager for
Chattanooga, treated attendees to the treasures of her city and
her call center, with a tour of Chattanooga 311 and a riverboat
tour with dinner and dancing.
The agenda was packed full of technical innovations from iPhone
applications to texting for information and service to Open 311.
Speakers provided a peak into the future, reminding us that the
future is here now.
There was something for everyone, with informative speakers
addressing call center and agent performance, using 311 to
transform your community, the chance to meet a 311 director
who is also a radio talk show host and a perennial favorite,
stress management. And to make the event even better,
vendors were right there to answer any and all questions about
their products.
This year, the conference kicked off with a roundtable event to
maximize networking for the next three days. This was an
opportunity to connect with old friends and make new ones. As
always, the ending networking session will be used to improve
future conferences, so that the event continues to be the most
valuable “bang for your buck”.
Each event seems to surpass the last and this year was no
exception. The hotel, a bargain at $87 per night, was truly lovely
and in the heart of downtown. Both the rooms and the food were
superb and the staff accommodating.
Despite the tough economic conditions and a dramatic increase
in call volume at Chattanooga 311 just prior to the event, Liz
pulled off an amazing conference. Kudos, Liz!
And for those who missed “rolling down the river” with AGCCE,
stay tuned to the Google group for information on upcoming
events.
| 2010 Sponsors |
The Fraser Group, LLC
Measurable Solutions
Measurable Solutions
