| ... learn from the experts, share successess... |
AGCCE
2009 GOVERNMENT CONTACT CENTER CONFERENCE
| City of Minneapolis, MN invites you to |
| The 9th Annual Conference |
Be a part of the excitement in Minneapolis, MN as government contact center
managers and employees from all over the country will come together to share,
network, learn from each other and discuss best practices to improve our unique
customer service centers. The 9th Annual Government Contact Center
Conference will give you the opportunity to learn from the experts, share
successes and struggles, network with your peers and make lasting friendships.
managers and employees from all over the country will come together to share,
network, learn from each other and discuss best practices to improve our unique
customer service centers. The 9th Annual Government Contact Center
Conference will give you the opportunity to learn from the experts, share
successes and struggles, network with your peers and make lasting friendships.
| Mark your calendar! May 13 - 15, 2009 |
WHO SHOULD ATTEND?
- Municipalities...
strengthen the contact center
- Managers seeking advice from experts
and from their peers
- Contact center employees interested in
networking
- Municipalities...
- with established centers
with new contact centers
thinking about a contact center
planning their contact center
strengthen the contact center
- Managers seeking advice from experts
and from their peers
- Contact center employees interested in
networking
WHAT WILL I GAIN?
- Tools to strengthen your contact center
- New contacts for networking partners
- Knowledge of new products and
techniques
- Best practices from other government
contact centers
- Creative solutions to overcome
challenges
- Friendships to last a lifetime!
- Tools to strengthen your contact center
- New contacts for networking partners
- Knowledge of new products and
techniques
- Best practices from other government
contact centers
- Creative solutions to overcome
challenges
- Friendships to last a lifetime!
| 9th Annual Conference Sailing into Success... in spite of choppy economic waters May 13 - 15, 2009 |
| 9th Annual Conference Sponsored by: |
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| 2008 Topics Conference events will begin Wednesday at 1 p.m. and last until 5 p.m. Friday.
laughter and some serious “Ah Ha!” learning moments. laughter and some serious “Ah Ha!” learning moments.
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Comments from past conference attendees: "Last year was my first year and we have a very new call center. The information I gained at the conference was invaluable. Not to mention all the times I have called on all of you I met there last year as we were making decisions for the call center this year. I can't wait to see everyone in Jacksonville!" Shannon Baldwin County Commission This conference and the people I have met have been the impetus to keep moving our call center forward. We have been around for 19 years so it's easy to get in a rut. Learning about new initiates, products, strategies, etc. has been invaluable to me as a manager as we strive to improve our center. Whether your center employs a handful of people or hundreds, whether you are 311 or 7 digit, if you are new to the business or have been around for a long time, you will meet someone who has the same problems and/or successes as you. And since we are all municipal employees, we can all relate to our special challenges that private call centers don't "enjoy." Marilyn Louisville, KY I will be attending this conference this year for the 3rd time. I took over managing our call center in 2004 and have found this group of people to be invaluable in assisting me to make improvements. It really is a great place to network and learn best practices from peers. It also has given me confidence - knowing that our call center is not alone in some of the challenges we face. Sometimes other city departments will question how we do things or why we don't do them differently. It certainly helps my credibility when I can say "I've talked to other cities and they have the same issues. Here are some things they've done and lessons they learned...." For some reason, the "administration" is more willing to accept suggestions when they know it worked somewhere else first. Whether you are a new call center or have been around for a while - you will definitely want to come to this conference. The people you meet will be a continual resource for you throughout the year, beyond these 3 days. It is so reasonably priced (AGCCE members get in for a discounted rate of $125!). And who isn't ready for a trip to Florida after this terribly cold, long winter! Cindy City of St. Louis, Missouri |
| managing government contact centers. Mark your calendar now to attend the 2009 Government Contact Center Conference in Minneapolis, MN May 13-15. Registration - Members $125, Non-Members $175, Vendors $200 of America. . The government per diem rate is $130.00 per night. On line www.graves601hotel.com using block code www.graves601hotel.com using block www.graves601hotel.com using block code www.graves601hotel.com using block using block code www.graves601hotel.com using block code 0513ACGCCE. Phone reservations may www.graves601hotel.com using block code 0513ACGCCE. Phone reservations using block code 0513ACGCCE. Phone reservations may using block code using block code 0513ACGCCE. Phone reservations may be made directly at 1-0513ACGCCE. Phone reservations may be made directly at 1-866-523-1100. Our attendees may refer to the 2009 9th Annual AGCCE Conference or the block code 0513AGCCE. 0513AGCCE. 0513AGCCE. Preview Conference Agenda Click here for the registration form Click here for the conference announcement RSVP by February 15, 2009 Sponsorships & Inquiries: e-mail - Debra.Hudson@ci.minneapolis.mn.us |
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