| ... learn from the experts, share successes... |
2012 GOVERNMENT CONTACT CENTER CONFERENCE
| MEET ME IN ST. LOUIS! |
| The 12th Annual Conference |
Please join 311 and 7-digit government call center leaders from all over the
country as we share our experiences running our unique customer service centers.
Make lasting connections with people who do what you do every day!
country as we share our experiences running our unique customer service centers.
Make lasting connections with people who do what you do every day!
- people who face the same challenges as you working for local, state or
federal gov’t - people who love to serve their customers just as you do
- you will leave energized with renewed commitment to your call center
- you will get ideas you can take back and implement immediately
- meet vendors who support call centers and see their newest products
- your staff will thank you for coming!
| May 15-17, 2012 * Drury Plaza Hotel at the Arch |
WHO SHOULD ATTEND?
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Registration $150 for members, $200 for non-members, conference meals
included.
2012 Agenda – coming soon!
Here’s a sample of topics: Missouri is the SHOW-ME state
What are YOU most proud of about your call center? Would you be willing to be
part of our Show and Tell sessions? Topics not limited to those above. Please
contact us with your ideas! E-mail Cindy Riordan
Accommodations:
Drury Plaza Hotel at the Arch
2 South 4th Street ST
LOUIS, MO 63102
(314) 231-3003
Rooms have been held for our annual conference at $94/night! To make
reservations, please click here.
For hotel information click here.
Please make your reservations by Saturday, April 14, 2012 to receive the
AGCCE group rate. Reservations made after this date will be subject to
prevailing rate and availability.
Travel:
AGCCE has secured travel discounts for conference attendees!
5% off air fare with American Airlines (see details below)
Preferred Customer status and lowest available rates with AVIS Rental Car (see
details below).
American Airlines Discount
Receive a 5% discount off the lowest applicable published air fare for travel to St.
Louis, MO 5/11/12 – 5/19/12.
Two ways to make airline reservations, call American Airlines at 1-800-433-1790
from anywhere in the United States or Canada and refer to 4152BK promotion
code or go online to www.AA.com and choose More Flight Search Options and
insert the 4152BK promotion code in the appropriate box.
A Res service charge of $25.00 USD per ticket will apply for tickets purchased
through American Airlines Reservations, subject to change. For airport purchase
the service charge is $30.00 USD per ticket, subject to change. If purchase will
be outside the US50/Canada, ticketing charge varies and will be in the currency
of the country of purchase. At this time there is no ticketing fee for reservations
made and ticketed on www.AA.com.
The percentage discount can be booked on-line at www.AA.com for American
Airlines and American Eagle flights only. Itineraries involving any oneworld or
codeshare partner airline must be booked through our Meeting Services
Department at 800-433-1790 if calling from the US and Canada. International
attendees should call their local American Airlines reservations number with the
4152BK promotion code. A ticketing service fee will apply for reservations made
via the phone or in person at an AA counter.
Passengers are responsible for all applicable baggage fees at time of travel.
Please refer to www.AA.com/baggage for current baggage allowance and fees
and bag/box embargo information.
Car Rental:
Avis has assigned a specific discount number for AGCCE conference attendees.
The Avis Worldwide Discount (AWD) Number is D256941. Please use this AWD
number when calling Avis directly at 1-888-754-8878 to receive the best possible
car rental rates available. Or reserve your care online at AVIS
Sponsorships & Inquiries: e-mail Cindy Riordan
included.
2012 Agenda – coming soon!
Here’s a sample of topics: Missouri is the SHOW-ME state
- Customer service training - Show and Tell of various training plans used
by your peers - Call Center Metrics - Show and Tell of benchmarks, performance tools and
other call center reporting - Web 2.0 - Show and Tell of how other cities use social networks and the
“cloud” - Building Partnerships - Show and Tell of partnerships with 911, 211, etc.
- And as always, an exciting, innovative key note speaker!
What are YOU most proud of about your call center? Would you be willing to be
part of our Show and Tell sessions? Topics not limited to those above. Please
contact us with your ideas! E-mail Cindy Riordan
Accommodations:
Drury Plaza Hotel at the Arch
2 South 4th Street ST
LOUIS, MO 63102
(314) 231-3003
Rooms have been held for our annual conference at $94/night! To make
reservations, please click here.
For hotel information click here.
Please make your reservations by Saturday, April 14, 2012 to receive the
AGCCE group rate. Reservations made after this date will be subject to
prevailing rate and availability.
Travel:
AGCCE has secured travel discounts for conference attendees!
5% off air fare with American Airlines (see details below)
Preferred Customer status and lowest available rates with AVIS Rental Car (see
details below).
American Airlines Discount
Receive a 5% discount off the lowest applicable published air fare for travel to St.
Louis, MO 5/11/12 – 5/19/12.
Two ways to make airline reservations, call American Airlines at 1-800-433-1790
from anywhere in the United States or Canada and refer to 4152BK promotion
code or go online to www.AA.com and choose More Flight Search Options and
insert the 4152BK promotion code in the appropriate box.
A Res service charge of $25.00 USD per ticket will apply for tickets purchased
through American Airlines Reservations, subject to change. For airport purchase
the service charge is $30.00 USD per ticket, subject to change. If purchase will
be outside the US50/Canada, ticketing charge varies and will be in the currency
of the country of purchase. At this time there is no ticketing fee for reservations
made and ticketed on www.AA.com.
The percentage discount can be booked on-line at www.AA.com for American
Airlines and American Eagle flights only. Itineraries involving any oneworld or
codeshare partner airline must be booked through our Meeting Services
Department at 800-433-1790 if calling from the US and Canada. International
attendees should call their local American Airlines reservations number with the
4152BK promotion code. A ticketing service fee will apply for reservations made
via the phone or in person at an AA counter.
Passengers are responsible for all applicable baggage fees at time of travel.
Please refer to www.AA.com/baggage for current baggage allowance and fees
and bag/box embargo information.
Car Rental:
Avis has assigned a specific discount number for AGCCE conference attendees.
The Avis Worldwide Discount (AWD) Number is D256941. Please use this AWD
number when calling Avis directly at 1-888-754-8878 to receive the best possible
car rental rates available. Or reserve your care online at AVIS
Sponsorships & Inquiries: e-mail Cindy Riordan
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Sponsors:
