| ... learn from the experts, share successess... |
AGCCE
2008 GOVERNMENT CONTACT CENTER CONFERENCE
| City of Jacksonville, FL invites you to |
| The 8th Annual Conference |
Be a part of the excitement in Jacksonville, Florida as government contact center
managers and employees from all over the country will come together to share,
network, learn from each other and discuss best practices to improve our unique
customer service centers. The 8th Annual Government Contact Center
Conference will give you the opportunity to learn from the experts, share
successes and struggles, network with your peers and make lasting friendships.
managers and employees from all over the country will come together to share,
network, learn from each other and discuss best practices to improve our unique
customer service centers. The 8th Annual Government Contact Center
Conference will give you the opportunity to learn from the experts, share
successes and struggles, network with your peers and make lasting friendships.
| Mark your calendar! May 7 - 9, 2008 WYNDHAM, JACKSONVILLE RIVERWALK |
WHO SHOULD ATTEND?
- Municipalities...
strengthen the contact center
- Managers seeking advice from experts
and from their peers
- Contact center employees interested
in networking
- Municipalities...
- with established centers
with new contact centers
thinking about a contact center
planning their contact center
strengthen the contact center
- Managers seeking advice from experts
and from their peers
- Contact center employees interested
in networking
WHAT WILL I GAIN?
- Tools to strengthen your contact center
- New contacts for networking partners
- Knowledge of new products and
techniques
- Best practices from other government
contact centers
- Creative solutions to overcome
challenges
- Friendships to last a lifetime!
- Tools to strengthen your contact center
- New contacts for networking partners
- Knowledge of new products and
techniques
- Best practices from other government
contact centers
- Creative solutions to overcome
challenges
- Friendships to last a lifetime!
| Don’t miss this opportunity to join your colleagues in the business of creating or managing government contact centers. Mark your calendar now to attend the 2008 Government Contact Center Conference in Jacksonville, FL May 7-9 at the Wyndham Jacksonville Riverwalk. Reserve your room early. Discounted rate available until April 12, 2008. |
| 8th Annual Conference Jacksonville, FL May 7 - 9, 2008 |
Sponsorships & Inquiries: e-mail Monica Rubi
Registration - Members $125, Non-Members $175, Vendors $200
Reserve a room at the Wyndham - 1-866-845-8862 ask for the Association of
Government Contact Center Employees conference rate or online enter code
151450. Book early as a limited amount of rooms will be offered at the discounted
rate of $109.00 per night.
Registration - Members $125, Non-Members $175, Vendors $200
Reserve a room at the Wyndham - 1-866-845-8862 ask for the Association of
Government Contact Center Employees conference rate or online enter code
151450. Book early as a limited amount of rooms will be offered at the discounted
rate of $109.00 per night.
| 8th Annual Conference Sponsored by: |
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| We have a full agenda! Conference events will begin Wednesday at 1 p.m. and last until 5 p.m. Friday.
using improv training techniques. The highly-interactive format will involve much laughter and some serious “Ah Ha!” learning moments.
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What conference participant's are saying:
"Last year was my first year and we have a very new call center. The information
I gained at the conference was invaluable. Not to mention all the times I have
called on all of you I met there last year as we were making decisions for the call
center this year. I can't wait to see everyone in Jacksonville!"
Shannon Baldwin County Commission
This conference and the people I have met have been the impetus to keep
moving our call center forward. We have been around for 19 years so it's easy
to get in a rut. Learning about new initiates, products, strategies, etc. has been
invaluable to me as a manager as we strive to improve our center. Whether your
center employs a handful of people or hundreds, whether you are 311 or 7 digit,
if you are new to the business or have been around for a long time, you will meet
someone who has the same problems and/or successes as you. And since we
are all municipal employees, we can all relate to our special challenges that
private call centers don't "enjoy."
Marilyn Louisville, KY
I will be attending this conference this year for the 3rd time. I took over managing
our call center in 2004 and have found this group of people to be invaluable in
assisting me to make improvements. It really is a great place to network and
learn best practices from peers. It also has given me confidence - knowing that
our call center is not alone in some of the challenges we face. Sometimes other
city departments will question how we do things or why we don't do them
differently. It certainly helps my credibility when I can say "I've talked to other
cities and they have the same issues. Here are some things they've done and
lessons they learned...." For some reason, the "administration" is more willing to
accept suggestions when they know it worked somewhere else first.
Whether you are a new call center or have been around for a while - you will
definitely want to come to this conference. The people you meet will be a
continual resource for you throughout the year, beyond these 3 days. It is so
reasonably priced (AGCCE members get in for a discounted rate of $125!). And
who isn't ready for a trip to Florida after this terribly cold, long winter!
Cindy City of St. Louis, Missouri
"Last year was my first year and we have a very new call center. The information
I gained at the conference was invaluable. Not to mention all the times I have
called on all of you I met there last year as we were making decisions for the call
center this year. I can't wait to see everyone in Jacksonville!"
Shannon Baldwin County Commission
This conference and the people I have met have been the impetus to keep
moving our call center forward. We have been around for 19 years so it's easy
to get in a rut. Learning about new initiates, products, strategies, etc. has been
invaluable to me as a manager as we strive to improve our center. Whether your
center employs a handful of people or hundreds, whether you are 311 or 7 digit,
if you are new to the business or have been around for a long time, you will meet
someone who has the same problems and/or successes as you. And since we
are all municipal employees, we can all relate to our special challenges that
private call centers don't "enjoy."
Marilyn Louisville, KY
I will be attending this conference this year for the 3rd time. I took over managing
our call center in 2004 and have found this group of people to be invaluable in
assisting me to make improvements. It really is a great place to network and
learn best practices from peers. It also has given me confidence - knowing that
our call center is not alone in some of the challenges we face. Sometimes other
city departments will question how we do things or why we don't do them
differently. It certainly helps my credibility when I can say "I've talked to other
cities and they have the same issues. Here are some things they've done and
lessons they learned...." For some reason, the "administration" is more willing to
accept suggestions when they know it worked somewhere else first.
Whether you are a new call center or have been around for a while - you will
definitely want to come to this conference. The people you meet will be a
continual resource for you throughout the year, beyond these 3 days. It is so
reasonably priced (AGCCE members get in for a discounted rate of $125!). And
who isn't ready for a trip to Florida after this terribly cold, long winter!
Cindy City of St. Louis, Missouri
