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Who We Are:
The Association of Government Contact Center Employees, Inc.
(AGCCE) was established in 2003 by a small group of local
government contact center managers who had met on several
occasions to discuss issues such as hiring, training, motivation
and technology. Since that time, the AGCCE has grown to more
than 40 member cities and counties across the U.S. and Canada.
Members of the association meet annually to share best practices,
explore new technology, network and learn from each other’s
experiences. Representatives from local governments who are
researching the feasibility of starting a contact center or who are at
any stage of establishing their center also find the annual
conference and year-round networking invaluable tools.
Becoming a Member:
We are very pleased to continue offering the membership fee at
an annual rate of $100 per municipality. Membership in the
AGCCE:
There are two different payment options available. You can pay by
check made payable to “AGGCE” or for your convenience, you
may now pay by using Visa or MasterCard!
Membership Application
The Association of Government Contact Center Employees, Inc.
(AGCCE) was established in 2003 by a small group of local
government contact center managers who had met on several
occasions to discuss issues such as hiring, training, motivation
and technology. Since that time, the AGCCE has grown to more
than 40 member cities and counties across the U.S. and Canada.
Members of the association meet annually to share best practices,
explore new technology, network and learn from each other’s
experiences. Representatives from local governments who are
researching the feasibility of starting a contact center or who are at
any stage of establishing their center also find the annual
conference and year-round networking invaluable tools.
Becoming a Member:
We are very pleased to continue offering the membership fee at
an annual rate of $100 per municipality. Membership in the
AGCCE:
- Allows you to attend the annual conference at the discounted
rate for members only. See information below for details. - Gives you access to the AGCCE members only on-line
discussion board on Google. This most valuable tool gives
you a forum in which to ask and answer questions of other
members, propose new business processes or ideas your
municipality is investigating, and to share best practices.
Some recent discussions have been on emergency
preparedness, using social networking sites such as Twitter,
interviewing questions and the types of accountability reports
produced. - Creates friendships from all over the country!
There are two different payment options available. You can pay by
check made payable to “AGGCE” or for your convenience, you
may now pay by using Visa or MasterCard!
Membership Application
Board Members:
Dee Crayton, Charlotte, NC- Chairman
Jo Piscioneri, Mobile, AL - Vice Chairman
Cindy Riordan, St. Louis City, MO - Recording Secretary
Monica Cichowlas, Jacksonville, FL - Corresponding Secretary
Shannon Spivey, Baldwin County, AL – Treasurer
Janet Henderson, Charlotte, NC - Board Member
Marilyn Givan, Louisville, KY - Board Member
Liz Henley, Chattanooga, TN - Board Member
Pat Tatum, Lexington, KY - Board Member
Curtis Edwards, District of Columbia - Board Member
Debra Hudson, Minneapolis, MN - Board Member
D.J. Russell, Hampton, VA - Board Member
Michael Chaump, Reno, NV - Board Member
Bobbie Almariento, Virginia Beach, VA – Board Member
Wendy Urbanic, Pittsburgh, PA – Board Member
Click here to view AGCCE Bylaws
Google Group
Dee Crayton, Charlotte, NC- Chairman
Jo Piscioneri, Mobile, AL - Vice Chairman
Cindy Riordan, St. Louis City, MO - Recording Secretary
Monica Cichowlas, Jacksonville, FL - Corresponding Secretary
Shannon Spivey, Baldwin County, AL – Treasurer
Janet Henderson, Charlotte, NC - Board Member
Marilyn Givan, Louisville, KY - Board Member
Liz Henley, Chattanooga, TN - Board Member
Pat Tatum, Lexington, KY - Board Member
Curtis Edwards, District of Columbia - Board Member
Debra Hudson, Minneapolis, MN - Board Member
D.J. Russell, Hampton, VA - Board Member
Michael Chaump, Reno, NV - Board Member
Bobbie Almariento, Virginia Beach, VA – Board Member
Wendy Urbanic, Pittsburgh, PA – Board Member
Click here to view AGCCE Bylaws
Google Group
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