| Look for the best in others and within yourself. |
AGCCE
Association of Government Contact Center Employees, Inc.
Association of Government Contact Center Employees, Inc.
They say two heads are better than one. If that's true, imagine what dozens of heads
can accomplish. That's the concept behind the Association of Government Call
Center Employees, Inc. Representatives from Government Contact Centers meet
annually to exchange ideas, experiences, training methods and systems.
They say two heads are better than one. If that's true, imagine what dozens of heads
can accomplish. That's the concept behind the Association of Government Call
Center Employees, Inc. Representatives from Government Contact Centers meet
annually to exchange ideas, experiences, training methods and systems.
Our Mission:
Committed to communities, to share what we learn, to grow from what we share, and
to accept the challenge to make a positive difference.
Committed to communities, to share what we learn, to grow from what we share, and
to accept the challenge to make a positive difference.
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| Sailing into Success... in spite of choppy economic waters May 13 - 15, 2009 |
| Lagan specializes in delivering world-class solutions that effectively and efficiently connect governments and people. More than 160 government agencies on five continents rely on Lagan’s innovative, cost-effective enterprise case management (ECM) solutions for human services, constituent resource management, call centers, disaster preparedness and integrated case management and eligibility. Lagan’s award-winning software is the choice for governments seeking a low-risk solution that delivers real value in record time. A recipient of the Deloitte Technology Fast 50 Award each of the last six years in recognition of superior revenue growth, Lagan was founded in 1994, is privately held and employs over 200 people worldwide. For more information about Lagan, please visit www.lagan.com |
| Thank you to our sponsors! |
9th Annual Government Contact Center Conference Sailing into Success... in spite of choppy economic waters. Minneapolis, MN May 13-15. During these turbulent economic times, its imperative government call centers continue to do more with less – especially as service demands and call volumes rise/increase. Sailing into success has its challenges during choppy economic times. That’s why it’s more important than ever to stay “ahead of the storm” with the cutting edge tools and information at this year’s AGCCE conference. Sessions will cover the most current trends in regionalization, stewardship of resources, and improving customer service. Plus attendees will participate in an interactive benchmark portal workshop free (a $495 value) – a cutting edge tool that measures an individual call center’s level of efficiency compared to others and could result in Purdue University’s “Center of Excellence” Certification. This knowledge, presented by Dayne Petersen; Lead Instructor and Purdue Certified Call Center Auditor for the Purdue’s Center for Customer Driven Quality’s College of Call Center Excellence; along with Benchmark Portal, the world’s largest database for call center metrics, will contribute greatly to the depth and breadth of this industry event. Finally, keynote speaker Jacqueline J. Byers will address managing required activities with innovative approaches (i.e. shared services).We are delighted to introduce Jacqueline J. Byers, Director of Research and Outreach at the National Association of Counties since October 1996. She is also a member of the DC Bar. Jacqueline is quoted as saying “More and more governments are looking at mergers, especially where they have been working together on some services. It’s about economy of scale and efficiency more than anything else.” There is still time to register so don’t delay. Check out the conference agenda. Sponsorships & Inquiries: e-mail - Debra Hudson |
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